The information we learn from customers helps us to better serve you as a customer. We collect the following types of information.
Information you give us: We receive information you enter on our website or give us in any other way. Most of such information is provided by you when you search, buy, post, participate in a contest or questionnaire, or communicate with our customer service. For example, you provide information when you search for a product on our website; place an order through colehaan.hk or through any other online store operated by us; provide information by registering on our website; follow us on or post on social media, communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; provide and rate reviews; post on social media. As a result of those actions, you might supply us with such information as your name, address, email address, user name, password, birthday and phone numbers; credit card information; information of people to whom your purchases have been shipped, including addresses and phone number.
E-mail Communications: We may also use email addresses to contact visitors who communicate with us. For example, we send email to visitors who provide us with their email addresses for specific purposes such as receiving our email newsletters or being notified if they have won one of our contests. Each email newsletter always contains instructions on how to discontinue receipt of the emails from us. However, if a visitor at any time chooses to no longer receive such information and opt-out from any future mailings, they should simply click UNSUBSCRIBE to any of our e-mail sent to them or change their email marketing preferences in their Colehaan.hk account if registered. We also use your email address for transactional purposes so that we can fulfil your order.
Information from Other Sources: We might receive information about you from other sources. Examples of information we receive from other sources include personal information you have provide to third parties and for which you have given permission to transfer to third parties.
When you register or shop on our website, we need you to provide your name, e-mail address, mailing address, mobile number and payment information (when ordering products only), as well as create a username and password. This allows us to keep a user profile so that we may customize preferences for each specific user, as well as provide a faster method for users to submit information to us, and receive back either the information or products desired. We may also use the information we collect during the registration process to notify you about important functionality changes to the website, new services, and special offers we think you'll find valuable. When you register, we also allow you the choice whether or not to submit your date of birth, and gender. This kind of information allows us to better know our visitors and possibly tailor any specific features, promotions, or other notifications to you. Visitors will also be given a choice when registering whether they would like to be on our mailing list, or whether they would prefer to opt-out and not receive such mailings from us. Our website also contains an unregistered shopping feature whereby visitors who desire to purchase products can elect not to register. Those who elect to purchase products without registering will be asked only for information necessary to process the transaction.
We implement a variety of security measures to maintain the safety of your personal information. Personal information is collected via secure pages, and contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems. When you place orders or access your personal information, we use a secure server. No credit card information is ever stored on our server. All transactions on this site are processed using secured Shopify payment gateway. It is also important that you protect yourself against unauthorized access to your passwords and to your devices. If you choose to use a shared device, make sure you sign off when finished using such shared device.
We do not sell your personally identifiable information to outside parties unless we provide you with advance notice. We do share information as described below.
Third-Party Service Providers: We use other companies and individuals to perform certain services on behalf of us. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, managing customer databases, analyzing data, providing marketing assistance, processing payments, and providing customer service. They have access to the personal information that is needed to perform their functions. They are not allowed to use it for other purposes, nor share with other third parties who are not contractual partners of us.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
After gathering any user information, we offer users the opportunity to remove their information from our databases so as not to receive future communications or to no longer interact with the website until they later choose to by e-mailing email@example.com and asking that their information be removed from our database. We additionally provide users the opportunity to update and modify any information they have previously provided by e-mailing us at firstname.lastname@example.org and asking to update and/or modify the information previously provided.
In an attempt to provide increased value to our visitors, we may choose various third party websites to link to from our own website. However, even if the third party is affiliated with us, we have no control over these linked websites which each have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked websites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our website and the links placed upon it and therefore we request feedback on not only our own website, but for websites we link to as well (including if a specific link does not work).
We collect, process and maintain your information in Hong Kong SAR, where privacy laws may not be as protective as in your home country. If you are using this website from outside of Hong Kong SAR, by providing personal information to us you are consenting to the transfer of the information to Hong Kong SAR for processing and maintaining in a manner consistent with this policy.
Create an account and enjoy the opportunity to customize your Cole Haan shopping experience. Plus, receive 10% off on your first purchase.