You will receive an Order Confirmation email from Cole Haan Hong Kong. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service.
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
If you’ve received notification from Cole Haan Hong Kong that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please contact customer service with questions or to place a new order.
We offer credit card payments including Visa and MasterCard through Shopify Payment secure server. Available payment options will be visible at checkout.
If you used a credit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card. For more information, contact your credit company to find out when the authorization will be released.
Returns & Exchanges
Please refer to our Returns Policy, and easy-to-follow steps for processing returns and exchanges.
Prices displayed on colehaan.hk are the same as Cole Haan Hong Kong full-priced retail stores (Exclude online exclusive offer/promotion).
Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.
From time to time our popular styles sell out online, please contact our customer service and they will be happy to search through our retail stores or suggest an alternative style for you to consider.
Unfortunately, we do not. We currently deliver to Hong Kong and Macau only.