You will receive an Order Confirmation email from Cole Haan Hong Kong. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service.

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

We offer credit card payments including Visa and MasterCard through Shopify Payment secure server. Available payment options will be visible at checkout.

Prices displayed on colehaan.hk are the same as Cole Haan Hong Kong full-priced retail stores (Exclude online exclusive offer/promotion).

Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.